sorry that you had problems with your checkin. It seems that you did not read our checkin rules on airbnb. Also it seems that you did not download the description how to go from the Airport to our houses in Fajazinha.
ALL needed informations you find on Airbnb: Checkin between 4 and 7 p.m. The key you get at our house (we live next to the rented house). Also you find the information, that we prefer the contacts by email (NOT by phone - as we are mostly out of the office in the area around).
I ask everybody, who wants to stay with us, to read ALL informations on Airbnb BEFORE arrival - just to avoid this Problems you had (no idea, how to reach us, no idead how to go to our houses). (We also did not have any usable contact informations of you (like email, activated mobilephone)).