We are somewhat shocked by this review and have never had comments like this before in our 15 years of operation. There are no dampness issues in the apartment and the shower is not mouldy. The metal curtain rod at the top does have some rust but this is not an issue that requires attention at this time. The WIFI connection is fine although it can be patchy at times - as is often the case on a small island. This guest (via online private feedback) appears to have had an issue with us not "meeting" her in some capacity. We make no undertaking in terms of meeting our guests as the apartment is fully self contained and all matters are communicated on line or by mobile. We are available 24/7 if the need arises and our accommodation category is "entire house" which carries no expectation on the host. We find most of our guests just want a quiet private getaway.
Whilst the guest's communication prior to the stay was pretty good - this clearly was not the case once she arrived which is unfortunate now for both her and us.
Our constant feedback from both guests, Waiheke locals and accommodation agents, is that our rates are very low and our standard high.