I have never had any guests complain of cleanliness, which I take great pride in as I clean the cottage myself. In addition, my guests not only love the bed but often say they’ve had some of their best nights sleep in that bed. In terms of pillows, I would say that is a matter of taste. I love decorative pillows and they are easily put aside on the day bed when you are asleep in the California King. I also gave very dinstinct directions both on the Air Bnb site, as well as texting Susannah on her personal number. I was also here to greet my guests when they arrived. I am very sorry my guests weren’t 100 percent satisfied, however, on this occasion, I felt the need to respond to their review. I was also here and available to them if I could help in any way to make their stay more enjoyable, and checked in with them on their second day to see if there was anything I could do, and they said no, everything was great. My apologies to my guests, but I am always happy to assist my guests should there be any complaints.