I actually had a bit of a hard time communicating with Hannelore. I speak English, Spanish and French, not so much German.... I emailed her the night before we were to arrive in Hamburg and asked for directions via U Bahn or S Bahn (trains) to her place, I didn't hear back, so I copied the address and took a taxi. It was a really long and expensive ride because the place was not in the hip neighborhood of Eimsbuttel, which was advertised on the page ,it was really far out in the suburbs... and no where near a train stop. We got there and called her (We had told her what time we were arriving about 10:30 am) she seemed really surprised why we were at the house and had to come out and meet us there. We had to wait 20 min, she arrived and we could not communicate. I had to call a friend and spend $2 a min to have him translate for us over the phone in German. She told him the place was not clean and ready, that she had another place (also not in Eimsbuttel) but at least it was clean and by a train station. So we went there but when we got there it didn't have internet or wifi, as had also been advertised, she offered a wifi "stick" but that only works on a PC with a usb port, not our mac computer or my ipad, phone or kindle... so I had to pay 5 euro a day to use the paid Telekom hotspot in the area and sit outside in the hot sun or cold evening in the plaza nearby which also ahd some people sleeping and homeless in it.... That said, if you don't need internet or mind that it's advertised when it isn't there, the replacement room was lovely. It was very clean, had its own bathroom, the cooking area left alot to be desried and someone threw out our cheese and tomato from the fridge and there was no way to wash a plate and the electric terak kettle was gross, but the room itself was beautiful. I wish I had not needed location and internet, because Hannelore seemed nice enough, but I expected wifi and a specific location and was dissapointed, so the lovely linen and very clean room was lost on me.