Dear Travelers, This is quite exaggerated. The tenant damaged our cookware, left on the gas, used wrong codes on alarms after midnight and rejected our water which is purified? at the house as well as the potted bottled dispenser? First of all we do list that we are on rain catchment and we provide a UV filter and we also provided bottled water and we have pristine water from underground wells folks can pick up when out at the transfer station (not gas which is a huge blessing free Oxygenated alkaline water best in the world) to assist folks i their stay. We dont have trash pick up and we ask folks to drop off on the road out since we host 15 and provide huge bags costing us quite a bit we ask that they dump them on the way out or their is a dump fee for those that dont that we are charged, so it saves the fee guests can use the transfer site right on their way. its remote and we are the country in hawaii so its off the grid but luxury home, The way he puts it as if we are not compatible with the house or community or HAWAIIN sacred water or was they locals do trash here. Never had a complaint about the bountiful choices in water or the trash since its a green rainforest and we cannot have trash sitting outside during stays or the local animals or bugs are more alert and present in the green rainforest. Kerry and this guy simply had judgements as you can see all the reviews prior had no issue with normal house rules or trash area drop off or choices of water since we have rain catchment. Locals drink the rain catchment visitors might want our potted water in 5 gallon dispensers normal at offices and homes. WE have a 10,000 dollar new sauna in a gazebo and if its left on it costs huge electric bills and it has to be handled correctly so we simply instruct how to use it as guests have left it off unknowingly by other guests not versed in the shut off switch. It would run non stop during a stay and run up electric, that is simply the walk through house polices, if he is oversensitive to caring for a million dollar set up with house rules and was afraid he has some kind of immature issue as groups of 30 have been here an used the sauna and been happy and grateful for instructions how to work the 3 acres huge parcel and house requiring more than just showing up with no walk through or they would not know these things. This is a beef or grip against men somehow having an issue with communcation, my caretaker regularly gets 5 star reviews for helping people and showing them all the things to do nearby and how to manage an estate whine bring 15 to 20 people they all need to know what to do. As you can see he said its beautiful and spacious, so why make a big deal about trash you make, water options beyond anything here in the mainland which is full of chemicals, ours pure and different. and healthy. Also the propane he left on the gas as it lasts two weeks per guest and he fills at the beginning of each booking, we know because he burned all our pots up and they are black and were brand new, He is obviously a young crowd or person managing a group and did not watch who destroyed our new cookware and left on the stove to drain our tank. He called my caretaker and he was an hour away so he couldnt come. Then he tripped our security alarm which was because they did not verse their guests in the code now he's going to make using a top end security alarm and easy to use key pad on us because they were overwhelmed and didnt manage the house or codes right. The company protected his items and their life. there was no $100 fee I dont even know what he's making up here?
We have gym equipment in the garage next to a beautiful gazebo and the stair masters works and so does the eliptical, whats he trying to prove a garage should have nothing in it ? This is retaliatory. We only allow guests use of a property they cannot buy and must be kind to. Obviously his complaints are from his lack of wanting to adhere to basic walk through instructions on a large estate that requires awareness.
We can take away the exercise equipment in the garage, not a gym of course but some folks like to have that options and dont except a gymnasium Read the review from Jaime a Travel agent , from Nebraska, she said a dream home come true, not a complaint about nothing of importance like local water, trash drop off or an alarm system that works if you use it right. Please see what it takes to rent for 15 people for only 30 dollar a piece and land in a ferry land estate home in a beautiful rainforest and expect a 5 STAR city THE RITZ hotel where you are not responsible for anything. Odd.
Please overlook the none sense and note his statement, Wonderfull secluded lovely property , spacious and convenient. So equipments in the garage ? oh well and you messed up our alarm, so please apolgize and no one charged you $100. Thats absurd and a lie. Prove it who charged you the police no such thing! and it was in the middle of the night it woke me up when the company called my phone .. they never charge and my caretaker was asleep , why would you lie to us , mess up our system and then slam us. Very unkind and rude, You should apologize for disturbing the whole neighborhood by entering the wrong codes by your other guests, Be fair , be honest , you and a 1 star budget and trashed us then concluded with the truth, read all my reviews I am a professional and guests have no investment to come out and then make us miserable like were are slaves, not right, be greateful you had a great deal a great home and extra attention and no extra fees. Where would you get a hotel in hawaii for 15 people and pay 450. in an oasis. Be kind , be true. apologize for trying to hurt our review becuase of an upset with Kerry that I dont understand unless you have issues with house rules and authority, its real estate, and real estates homes have rules and so do hotels.