Well what some people see as clutter, others see as artistic. In the description I tell about the art, handicraft, plants and books. After all you are coming to a vivid artistic place. And all the interior photos are from the apartment. Tim got a good extensive description on the apartment and the room before booking, even telling about the curtain instead of door. He answered that this sounded ok. This is the only room in this part of the apartment, so there is still privacy there. And as I explained to him (before arrival), the beautiful but complicated angles of the architecture makes it impossible to put in a door.
I also tell about the dog hair in the description; if you have polar dogs, there is always going to be some hair, even if we vacuum clean every day. For that reason, I mention it very clearly in the description of the rooms, and I offer all guests, some comfortable slippers when arriving. I also put clothing rolls in every room, and at the entrance of the apartment, just in case. If Tim would have told me that the dog hair disturbed him, I would have vacuum cleaned an extra time every day.
I’m sorry for the lack of curtains in the windows, many people don’t use curtains in Sweden, and we are used to the long beautiful summer nights. If Tim would have asked me about it, I would, of course, have put some nice textiles to cover the windows during night.
As for the internet, I told Tim, that a day before he came I ordered an upgrading of the speed of the internet. There have not been any big problems with the internet connection in that room before, and when he arrived it worked. Then the next day something happened, probably during the upgrading (done on distance by an internet company). There was internet connection in the other parts of the apartment, so Tim could still use his computer, but unfortunately not in his room. I tried to fix this by calling the company numerous amounts of times, even getting a computer expert to come and check it, and nothing happened, I bought new equipment, this didn’t help either. The problem was with the internet company. Then suddenly in the last days of Tim’s stay the internet worked again. The company finally fixed it. I am really sorry for the inconvenience this might have caused Tim!
I would say that the biggest problem was the lack of communication from Tim. Almost everything can be fixed, by telling and talking about things. Unfortunately there was hardly any communication from Tim, during the weeks he stayed here. I and the other guests at that time, tried our best to say hello and socialize with him, during his stay, but there was not a big response. Tim as a nice guy and with just a little more talking, most of the above mentioned, could have been solved and directed.