Hello Hilli. We value your feedback as it helps us improve services for future guests. In regard to your comments on the check-in process, VillaDirect is more than just a host; We are a professional management company that provides travelers and homeowners peace of mind and protection. To ensure this, we provide a fully staffed welcome center for check-in and 24/7 on-call emergency services. Credit card theft and fraudulent charges are a huge risk not only to hosts, but to travelers as well. In today’s world, travelers risk showing up to a property that does not exist and losing their money. Our welcome center helps combat this risk. Although the majority of our guests are elated with the services provided at our welcome center, we understand there will always be a few guests that prefer to go directly to the accommodation. We apologize for the inconvenience and assure you that are efforts are in the best interest of the traveler. Again, we appreciate your feedback and look forward to your next stay with VillaDirect.