True to your words, I welcomed you in my house at the best time that suited you.
When guests arrive, I always make a point on explaining everything they need to know about the place and the area so they can be free to use the house without having to ask any questions during their stay, this way, I really believe that guests enjoy their time here more freely. People who need to ask questions often feel patronised and I surely want to avoid this in my home. Since I may not be around atall times during their stay, this system has been working marvels for the past 4 years. This works particul arly well for people who are can look after themselves once they have the info, or are completely new to the area, the UK or Europe as I can share my experience with them too.
Your comment - too many rules "for me" - I perhaps need to cater for people who do not want to hear that much information about the place they are in or feel uncomfortable to share to many details. I will surely look into it.
And yes, it is true that your girlfriend came to tell me at 11pm on your first day that she wanted me to put the central heating on in the house. She was polite, I confirm, and I am glad to share more info with everyone on this, so to put this into context:
(1) on 26-27 May 2018 we were in the midst of a heat wave in the UK and in Manchester (2) when your GF requested to turn the central heating on in the house, you had just both arrived home and said you were walking all day in the scorching sun and that you had not had any food since breakfast (10 hours earlier), (3) when she asked to turn the central heating on, she was wearing a very light T-shirt with an wide open neck, (4) you also got up very early on that day to come from London and (5) did not have any sleep since you arrived.
WELL - anyone is this situation would have felt tired and probably cold, and (Website hidden by Airbnb) to reassure you, your GF had a normal reaction to not eating, not sleeping and walking in a heat all day (phe (Website hidden by Airbnb) 's reassuring).
My polite answer was : 'if you are feeling cold it is because of what you went through today (see above), so before talking about central heating, try to:
(1) put a sweater on
(2) have a warm drink (free and many in my kitchen),
(3) eat enough (1500 cal a day is better than 325)
(4) use our winter blankets which are stored in the wardrobe in your bedroom
(5) take responsibility for the above
I can see that this was not taken into account in your comments, so you may want to discuss it together and review your approach to the situation, for your future times when she does not know how to warm up 'naturally'.
We've used deliveridoo in the house for 4 years, it works well, but after 10.30 I ask people to make sure that the delivery person does not ring the bell or knock the door as the dogs could bark which is not appropriate as I live in a city. You wanted to order food at 10.45, which would have been delivered around 11.30
and when I ask you if you could make sure to pick it up outside.... you surely did not give me a reassuring answer, this is why I indicated some take-aways close by.
At night, my neighbours and guests are allowed to sleep in peace, and so do I. However, we all use delivery services late at night without any problems here.
About the hair in the bathroom, I had thoroughly cleaned it 1 hour before you arrived, as everyday, and someone must have used it shortly after, you just had to have a quick word with me and it would have been done straight away. Apologies for hte oversight. This is not common occurence but as you know, on that day, everyone arriving at different times did affect my schedule. As you noticed, the daily clean took place before you got up on the 2 following days.
Finally, you are right to mention that there is a financial aspect to my commitment to airbnb and it is fair to say that I cannot invite the whole world to come to my home in Manchester/Old Trafford free of charge. And Yes, this has also been the best way of making sure I can keep together 2 rooms for guests at a moderate fee per night, the place that helps me support numerous people finding their feet in a new country as migrants or share the joy of their first time at Old Trafford for the football fans, the place that shelters & welcomes new couples, new friendships, new ventures to emerge and stay alive, the place that helps me forward money to charities I support (Doctors without Borders), the place where I feel I can support and nurture good causes and liked minded souls, ...this place is kept together at an average of £17/night for guests.
I also want to reassure you that I have a full-time job and a good social life.
It is an immense privilege to have a place that enables me to give and receive, I feel privileged to meet the people who come to my house, I have learnt so much over the years, and it is great to see that the vast majority of airbnb guests obviously enjoyed their stay here. We must remember that most humans are deprived of these rights and we should feel humbled. My house is a place best enjoyed by people who are able and want to receive and give, ...may be you can join them one day ,-)