Thank you for your review, and we are glad you enjoyed your stay at Le Grenier. We are sorry to hear that you found the mattress uncomfortable, it is only a year old and was not cheap, we have not had any previous complaints from our guests, but will take your comment on board .
We arrange to meet our guests at the station car park either to collect them from the train and then take them to the apt by car or if guests are driving to Sarlat we meet them at the station as it is an easy meeting point and the station has a bathroom if needed. There is no parking in the historical centre of Sarlat. We then show guests to the free parking nearest our apt and then help guests with there luggage to the apartment. I had pre arranged a time with Tracy through e-mail to meet at the station as she did not have a phone. On the day of arrival I arrived early and drove around the car park, (it's quite small) there were a few people trying to load a car and although I did not realize it at the time Tracy was not with them, but was merely standing by them. We parked at the edge of the car park, as we were early so we would be able to spot her if she arrived and I got out and asked a few other people if they were Tracy, I then saw a lady still standing by her car, so drove over to her and she was indeed Tracy. I did not recognize Tracy by her profile picture and only drove past as I genuinely thought she was with some other people...I would never drive by a guest and leave them standing there if I knew who they were. It was unfortunate as she told me that she had arrived 2 hours earlier and had wandered around waiting for the arranged time, but as she had no phone or internet access she could not contact me, or me her to arrange an earlier meeting time. There is a station foyer with toilets/washroom and seats and a snack machine. I am sorry to Tracy if she had thought I had seen her, and ignored her and driven off, that was simply not the case.
Over all I hope that Tracy enjoyed her stay in Sarlat and that if she ever decides to visit the area again, that I can accommodate her and find her a mattress that she is happy with.