Self check-inYou can easily check in with the doorman.
Sparkling clean3 recent guests have said that this home was sparkling clean.
This 2 room type - high ceiling - modern loft type stylish apartment, located in the city center, is suited for a maximum of 4 persons. (2 adults plus 2 child)
Here you can Live and Work.
No parties or events
Check-in time is 3PM - 9PM
Check out by 10AM
Self check-in with building staff
Markus was completely unreachable during check-in. He sent me a follow-up message over 2 hours after check-in acting like nothing happened, no apology. I had difficulties finding the location and just needed him help me a little. Turns out I was just a couple buildings away and a…
Response from Markus:
Dear Ross, thank you for your comment, which I take very seriously. I do understand you not have commented the apartment itself and your stay, but the checkin procedure. Indeed me and my wife had been on holiday on the monday of your arrival 17th of July. However I did inform you, that checkin will be done by my office. Which is in the first floor in the same building. They normally do not do this - but as due to my absence for holiday I asked them to handle this. So maybe they had been not such pro on this. However I do learn from my employees after interviewing them, that you got checked in on monday prior 12 noon. Such I cannot share your frustration, as typical checkin is not prior 3 pm and as you requested earlier checking, we did do the maximum on our side to check you in prior 12. Which I do understand at the end it was, how it happened. I really don't get what really went wrong in your particular case, but I do feel very much sorry about this. We are not a professional hotel, but I rent my apartments now and then via airbnb, when I do not need them myself. Such it is difficult to have a 24x7 available concierge front desk service available, to fulfil customers requirements on this level. However we have no problem to accommodate checkin during the regular timeframes as stated in our airbnb advert from 3 - 9 pm. The address of the location is also correctly given in the advert and I checked that the linking to (Hidden by Airbnb) Maps works properly and typically guides a guest promptly to our location. That function works great and airbnb has done such a great programming job here to make it myself also very easy to find my apartment in which I am booked quickly, when I am on travel myself. I however don't use Android, but iOS. So I just can comment about this helpful function to work properly on iOS. Markus
easy going - travelled lot worldwide - always happy to offer international guests a nice stay
Languages: Deutsch, English
Response rate: 100%
Response time: within an hour
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