Dave thanks for your review and apologies for that cold shower. We fixed that ASAP and we are super sorry. I feel that it is important to note that my request for you to comply with house rules set for safety and security was not demeaning. Demeaning means to humiliate or degrade someone and in no way was that the case. At no time were you treated in that manner, perhaps it is just a misunderstanding of the word means. I requested repeatedly that you comply with the rule of the house (which you were aware of) to have a 4WD. It is written multiple times in the listing, multiple times in the reviews, and is the first message you get with an instant book- you were well aware of the necessity and requirement . What ended up happening was willful ignorance on your end of the house rules we have put in place solely for our guests safety, and deceitful behaviour on the day of arrival when you notify us you were choosing not to comply. In the spirit of AIRBNB I did not cancel your stay due to the last minute nature, and our desire to ensure you had accommodations.. I want to be clear we don't get commission on vehicle bookings, we instead offer a discount. There is no local transport, a challenging cell signal, and the 4 x 4 taxi you speak of is hard to come by- after 8 years of hosting in the country- your stay and opinions are merely a snapshot of the overall conditions and irrelevant. Your decision to write a misleading review that states you don't need to comply with the house rules set up by an owner is a detriment to all future guests who's safety is our upmost concern.