This guest just left a pretty deceptive review on my host page. It was clear when she booked that it was for a single room, not the entire apartment. She even stayed at a reduced rate. On her last two nights she had an additional guest come. She was unclear about when that person would be arriving. That brought it up to three guests. When more than two people stay the ENTIRE apartment gets taken up. Normally that would cause the price to immediately jump to 200/night. I was really flexible and still willing to charge a reduced rate. I always make a point of making my guests feel super comfortable. Marylyn and her friends never indicated otherwise during their entire stay. In fact, they were super friendly so I'm blindsided by her review. I was in fact the one who expressed to Marylyn that I was willing to give her friend a deal and that normally the price would jump to 200/night for three people in the apartment. If it was at all a question, why did she not raise it then?
I asked them to check out by 10AM because other guests were coming and the apartment needed to be cleaned, sheets changed etc. 10AM is a very reasonable checkout time. I even offered for Marylyn to leave her bags behind if needed during the day and she opted not to. When we made checkout arrangements, they said they were more than fine with the time. I think it is incredibly unfair to make it seem like you are having a great experience and say as much while someone is hosting you and then turn around and leave the exact opposite in a review. Also, I was home more than usual during their stay because of my scheduling. It is not typical, I'm usually very much on the go...but there was never a means for them to feel the need to "tip toe" around. If that was the case then I would not rent the room out (or the couch additionally) while I am in town. Based on the fact that this guest was not honest, I would have to say I wouldn't suggest her to stay in your home. Trust me, it does not feel awesome to go out of your way to host someone and make sure they have all they need, for them to smile to your face, and then leave a rather underhanded review. Very sad to have to leave this feedback because I usually have such a positive experience with all of my guests.
By the way, I just went through all of my correspondences with Marylyn leading up to her stay...and SHE even acknowledges that this was for a private room/shared listing...and if a third guest were to come that they would be on the couch. I'm also incredibly clear about if it is a full or private rental...especially after receiving the review that she referenced in hers.