A primer to reading the House Manual that is provided after successful booking... some guests may find this list exhaustive or overly punitive, however we kindly ask that you please respect our wishes and we want you to know that even when our own family stay in the chalet, we always follow our own rules, as we do whenever we stay in other host's Airbnb's around the world. I wished you had contacted me about any problems during your stay as opposed to just leaving a review, when you had texted me before check in, I was about to board a flight but I responded to you within minutes.
I find some of your comments strange because the entire house was double checked before your arrival and on your departure and everything worked fine, including the ceiling fan, along with the kitchen supplies which are in fact stated in the House Manual and include pots and pans, baking items, plates, a rice cooker, coffee maker, slow cooker, mixer, and blender. If for any reason your group reacted to any dust that was in the house rather than from the pine trees outdoors, all you needed to do was contact me and I would have sent the cleaning service to visit free of charge. We just had ladders set up to clean all 42 windows of the house inside and out upon your arrival so the cleanliness issue is surprising.
I do apologize on behalf of the manager that you called and said was rude. I will make sure to make a note of this, as this is the first instance I have had of someone mentioning anything of the sort. Our manager has traveled to the chalet during snowstorms before to start our cars belonging to our guests, so again, this is a bit surprising to hear.
From your overall tone, it does sound like you were a bit unfamiliar of what to expect from Lake Tahoe and renting a vacation home in the mountains. It can be a beautiful and relaxing place, and whenever I go up I like to get out of "city mode", just take a break and be amongst the nature.