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3-Bed Bella Vista Apartments - GalleFace

Don User Profile
Don

3-Bed Bella Vista Apartments - GalleFace

6 guests
3 bedrooms
3 beds
2.5 baths
6 guests
3 bedrooms
3 beds
2.5 baths
HOME HIGHLIGHTS
PoolThis is one of few homes in this area that has this feature.

Comfortable 3 bedroom apartment. Excellent property features including roof top pool and Gym. 360 degree great views including sea, Nelum Pokuna Tower, Lake and city views from the pool area. Walking distance to the Galle Face Green, Beach, Temples, Lake, Hospitals and Parks. Located within 300m to 5 star hotels and restaurants (GalleFace, Cinnamon Grand, Taj Samudra, Shangri-La and Ramada Hotels). Great place for a business professional and leasure. Central Location and close to everything.

Amenities

Elevator in Building
Kitchen
Wireless Internet
Pool
Free parking on premises
Washer

House Rules

Smoking is allowed
Check-in is anytime after 2PM and check out by 11AM

Availability

6 Reviews

Accuracy
Communication
Cleanliness
Location
Check-in
Value
Shannon User Profile
Shannon
April 2018
Prior to our arrival, Don was a responsive host and seemed to be very engaged with the travel process but after landing in Sri Lanka, the host's driver took us to a flat in which we did not book. Upon arrival, we realized it was not the place we had seen online and wondered if it…
Don User Profile
Response from Don:
It is unfortunate that Shannon and her daughter were disappointed. However, let me provide some further information that will provide better context to the events on that day. As Shannon confirmed, I was engaged with her from the outset responding to all her queries. Shannon had requested an early check-in at the apartment. However, on the day itself, we were unable to arrange an early check-in as the previous guest, who was a patient, had taken a long time check out and the nature of the patient's condition required excessive cleaning of the apartment. I suspect our driver was perhaps less tactful in explaining this to Shannon and may not have conveyed the message correctly owing to the language barrier, however I am sure Shannon would not (on the flipside) have appreciated my driver taking her and her daughter to an apartment that was not yet in a satisfactory condition for check-in. I took the liberty of arranging for her and her daughter to be taken to our most expensive resort apartment, in the meantime, until her apartment was ready. This was an 'upgrade' as the apartment I was offering her to merely "Wait" at was our On320 apartment, which is significantly better than the one she had booked. We of course also offered for her to stay in the significantly better apartment instead at no extra charge. However, she nor her daughter even entered the apartment, so unfortunately, she did not allow us that opportunity to assist her. She can confirm the same by looking at our On320 apartment page on AirBnB. Whilst Shannon has made some presumptions about our ethical conduct, I do not think these allegations are justified. We went above what was required to provide a space for her to wait until her apartment became available, but I can understand, considering her traveling circumstances, that she was disturbed by the sudden changes. Shannon, however, should be mindful that these were also changes that we had not anticipated, and we were doing our best to accommodate her request for an early check-in. It should also be noted that if I was engaging in the "bait and switch" tactic that she is alleging, I would not have such excellent recommendations as a host. If an apartment becomes unavailable suddenly, our efforts are spent on arranging accommodation that surpasses the standard of the initially booked apartment. We understand that Shannon was unhappy with the sudden changes, however we do not think it is reasonable to allege such ethical misconduct when it is not warranted. Please note that we attempted to contact Shannon many times on her phone once the apartment she had booked was available for check-in however she did not pick up the calls. Furthermore, we cannot accept Shannon's comments on the "cleanliness" of the apartments as she did not enter any of our apartments to make any such judgment. All that being said, we cannot excuse the driver's behaviour if the events occurred in the way that Shannon has painted them. Whilst the driver has insisted that he was not aggressive as suggested by Shannon, we have since advised him that regardless, such behaviour is not acceptable, and a guest should never feel threatened, even if it is not intended as such. We are of course deeply sorry that Shannon felt she was threatened, however we advise that all our apartment buildings are highly secured and safe and located in popular, well-known city neighbourhoods. We understand that new visitors to the country would not necessarily be aware of this and to avoid such circumstances in future, we will not be accepting requests for early check-in from guests in the future. Don
April 2018
Gopi User Profile
Gopi
August 2017
Dons place is very centrally located and makes it easy to move around whether on business or holiday. He was great with his quick and helpful responses before we traveled and his managers on the ground were very warm and efficient!
Don User Profile
Response from Don:
Thank you Gopi for staying with us. It is nice you had a great stay in my apartment with my helpful staff. Looking forward to see you soon. Don
August 2017
Mahesh User Profile
Mahesh
August 2017
Location was good and Apt was good. Stayed for 4 nights and it would have been better, if they had somebody come and clean the place on daily basis or atleast check to see if everything is ok. That is one area surely for improvement. Though utensils were available at kitchen, a f…
Angela User Profile
Angela
July 2017
It was great. Had security, communal cleaner and support. Location within walking distance to most things. Spacious and clean. Pool was excellent.
Don User Profile
Response from Don:
I am glad that you had a nice time at my place. I trust that you enjoyed the 360 degree view of the city and coastline from the pool level. Hopefully it brings you back to our island shores once again. If so, I look forward to hosting you again.
July 2017
Xufeng User Profile
Xufeng
December 2016
Location good
Campbel User Profile
Campbel
August 2016
good location, good communication with Don and his staff, nice new apartment.

This host has 15 reviews for other properties.

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Hosted by Don

Raton, New Mexico, United StatesJoined in August 2014
Don User Profile
21 Reviews
Verified
I am a Systems Engineer worked in 17 countries worldwide. I love travelling...each year I select at least new country or city to visit for 7-10 days. Because of this I know how to meet expectation of my guest who will be staying in my apartment.
Response rate: 50%
Response time: within a day
Always communicate through AirbnbTo protect your payment, never transfer money or communicate outside of the Airbnb website or app.

The neighbourhood

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