Dear Mr Emeric,
Thank you very much for taking your time to share your memorable experience and giving us the opportunity to deliver the service quality you expect and deserve from our team in Lembongan Island.
I am extremely delighted to learn that you had an enjoyable stay with us and love our service and facilities. I have shared your kind expressions with the entire our lovely team whom makes this possible as I know they would be very happy to know that their hard work and services enable our guests to have memorable experiences.
We do apology for your convenience might have caused during check in process as the communication error happened due to mobile signal so bad. We have communicated previously that all your transfer was arranged by boat company operator from Bali to your hotel in Lembongan. That's way, we kept communication previously to arrange all your transfer from Bali to Lembongan Island. Your feedback and suggestion are highly appreciated to improve and provide the best service to our valued Guest.
Once again, thank you for sharing your memorable experience. Should you have any further concern please feel free to contact me. We all look forward to welcoming you back at Lembongan Island.