Thank you for sharing your experience. There is no staircase in the house of this place. The relevant room introduction and the process of entering the room are described on our website. We hope that visitors can understand that our place is a bed and breakfast, so that guests can be free use of this place, not the hotel, so we provide a cheap room and no charge service fees, We will send an e-mail and map to the guests before the guests check, the details of the information and route, contact information if you look forward to the hotel's services, I believe this place is more suitable for self-help travelers, we have many employees to provide What App, Line, We Chat, mobile phone number, E-mail, a variety of contact information services, whether it is parcel delivery, airport shuttle booking, travel itinerary, perhaps we do not have more clear let you know this information, we will be more efforts to make every guest feel the most convenient and most comfortable feeling, rather than the hotel standard service, hope that every passenger can feel our service is humane , full of warmth, and finally again thank you for giving us many suggestions, we will try to improve.
非常感謝你的體驗分享，這一個地點的房子沒有樓梯，相關的房間介紹以及進房的流程都有在我們的網站上說明，也希望旅客能夠明白，我們這個地點是民宿，是讓客人可以自由使用的空間，而不是旅館，所以我們提供了便宜的房間並且沒有收取服務費用，我們在旅客入住之前都會發送電子郵件告知客人入住相關的資訊以及地圖，如果你期待的是旅館的服務，我相信這個地點比較適合自助旅行的旅客，我們有許多員工提供What App、Line、We Chat、手機號碼、電子郵件，各種的聯繫方式提供服務，不論是包裹的接送、機場接送預約、旅遊行程規劃，也許我們沒有更明確的讓你得知這些資訊，我們會更努力讓每位旅客感受到最便利最舒適的感受，而不是旅館制式的服務，希望每位旅客能感受到我們的服務是人性化的、充滿溫暖的，最後再次感謝你給予我們的諸多建議，我們會盡力改善。