Dear Arie, while we hope you enjoyed the great location of our apartment, we are sorry to hear you faced few issues. We would also like to apologize if you felt you were speaking with too many different people. As we strive to provide the best customer service possible, it means having people available around-the-clock to assist our guests 7 days per week and 24 hours per day. Following your comment, we have added information with WiFi codes and the reset process to the guidebook and can now assure you that it is fully functional. As indicated in the listing, there is no elevator neither air conditioning in this apartment. We are sorry if you didn't go through all these details before booking but we can't be held responsible. We are also sorry if you found the 15:00 check-in time to be a little late but we like to ensure that we have enough time to clean and prepare the flat for the next arriving guests. Should you require more flexibility outside these hours, we suggest booking an additional night to allow you to arrive or depart at the time which best suits you. Alternatively, your luggage can be stored in various locations around the city. As indicated in your confirmation email, the address provided was the meeting point for the key pickup. We did not intend to stress you by any means and are sorry for the inconvenience. For the cleaning issue, we provided you several contacts (email address, phone numbers), we are sorry if you were unlucky and didn't get an answer on time. We will make sure that this situation doesn't occur again. If we somehow seemed unapproachable, we apologize. We hope you will give us a second chance in hosting you in the future as we surely have an apartment which will better suit your needs and expectations.