I'm very glad that Brendan appreciated the apartment and felt it was as advertised.
My listing says there are 3 beds but if you have more than 4 guests, you need to let me know so that I can provide the 3rd extra bed and bed sheets. He never let me know he needed this until I read this review unfortunately. If Brendan had communicated this with me, I could have arranged immediately. His stay would have been so much better if I had only known . I was actually at the condo and messaged Brendan letting him know I was there and asking him if he needed anything. I wish he had mentioned something but unfortunately he didn't. I was surprised that he is this upset. I honestly had no idea.
*Regarding his friend in his group who arrived before him. In fact, he arrived 2 hours before the time he stated he would be arriving. I was at my daughter's Christmas party/performance therefore and couldn't talk. His friend was not actually calling for directions as I had already given very clear/detailed directions to Brendan. He was calling to ask if he could check in early which I said was no problem. I asked him had he received the directions from Brendan and if he had, could follow them. He quickly said that he had. I admit, I may have been a bit brief as I was at my daughters Xmas performance and the timing was bad.
*As Brendan mentioned, he couldn't find the taxi but I know he was there as the taxi driver sent me a picture of him there. I sent this picture to Brendan to assure him that he was there. Brendan understood and was gracious enough to pay the cancellation fee that I had to pay the taxi driver. Unfortunately, Brendan got another taxi before calling or messaging me. He was the one who did not communicate with me in reality. If he had, I probably could have made sure that he and the taxi driver connected.
I really have no idea why he thought I was rude and do apologize for any misunderstandings. I can only assume this is why he didn't communicate with me.
I always aim to please my guests and am extremely upset that this didn't happen on this occasion.