Dear Robert.. it is the first time we receive one review as this one, having completing more than 150 of bookings. People visiting Cuba usually know that the infraestructure could look aged. What guests are looking for in Havana is not luxury (where the 60 % of the dewelling is on bad or regular conditions), is the sensibility of the cuban people. In this building live 25 common families: professionals, doctors, students and is far from being a bad building if you compare with the state of others in the city. On the other hand, Cuba has one of the best rate of safety of Latin American and this includes this neigborhood. It is a uncommon but real combination between poverty and safe conditions. The listing say the apartment is on a fifth floor of a building without lift. We do not declare the lift, considering it has been broke for more than 4 months. From that time we changed the description for avoiding misunderstandings. We always offer a profesional assistance to our guest and as result more than the 85% of the completed bookings has given us 5 stars on Reviews. Anyway, even when it was a pity to read your review... my best wishes to you.