Response from Christophe:
I am really shocked by Laura's words that reflect her personnlity. I have nothing to say apart eveything she wrote (except that I told her that pee was found on the beds sheet but this is a fact) is false.
I think she is so shamefull about what happened that she choose to deny eveything.
About the cost price requested to her it is 90 euros (50 euros for the extra cleaning / 2 hours) and 40 euros for the towels; but she did not accept to pay.
Anyway I hosted more than 100 people in different places and many times foreigners from Korea, America, Russia, Canada, Great Britain, Italy, Spain, Germany, China) and the stays were alsways fine, thanks God ! Some of them even propose to our cleaning lady to visit their place and stay in their home !
We speak good English but also Italian, Spanish, German, Japanese, Romanian.
We never try to get advantage from foreign people: as an example I spent 30 minutes of my time to purchase 3 towels in sales to replace then one stolen from Laura and her friend, just to decrease the bill.
But of course if my place is left upside down (which was the case for the 1st time with Laura) I will ask for a compensation; this is just the application of Airbnb rules and policy, accepted by contract.
Please find below a recap of what happened with Laura and her friends so that you can judge on the situation:
1/ She contacted us the night before coming to ask for an early arrival (11:00 am instead of 03:00pm) we did it but received no thanks
2/ Laura came with 2 friends for a wedding and when she left, the place was really dirty (pee on the bed sheets and bed protections, dirty toilets, lot of mess) 3/ 3 towels disappeared from my appartement
4/ The group was not present for the departures as she left already the place and she asked her freshly married friend to do it instead of her 5/ I asked Laura to compensate for the price of the towels and the extra cleaning hours (in total it took 4 hours to clean a 40 sqm flat for 2 girls staying 2 nights) but she never accepted to do it... Since I am hosting people (more than 100 this year) in different places I never experienced this kind of situation. No respect for the place, no respect for the cleaning lady. Without any answer I decided to open a claim to AIRBNB and I hope that they will be able to help me. As soon as my claim was published Laure wrote to me shocking words and immediatly wrote a review of her stay. I DON'T RECOMMAND THIS PERSON. I WILL NEVER ACCEPT AGAIN IN MY PLACES A GROUP OF FRIENDS GOING TO A WEDDING PARTY... THIS IS TOO DANGEROUS.
I hope this kind of situation will won't happen anymore and that Airbnb will be bale to support me so that I can continue to propose premium places to rent for travellers around the world !