We clearly state in our description that the bathroom is shared and that we do not supply shampoo and other toiletries. My apologies about the bed, although as I mentioned to you I have a regular guest who has stayed two nights every week for the last 6 months plus, and he is delighted. I think you were expecting a five star hotel for a budget price and its very disappointing to get a two star review from when I have fulfilled my description on the Airbnb site and have 300+ reviews, 96% of which give 4 and 5 stars. The main compliant from people giving 4 stars is the distance from the city, again something that is clear in our description which shows that people are just booking on price rather than reading the information to make sure it complies with their expectations. All the best and again thanks for choosing to stay with us, G.