Great check-in experience93% of recent guests gave this home’s check-in process a 5-star rating.
PoolThis is one of few homes in this area that has this feature.
Sparkling clean2 recent guests have said that this home was sparkling clean.
Lovely cottage 5 minutes' drive from Woolacombe and its wonderful (and gigantic) beach, voted best in the UK by TripAdvisor in 2016.
Perfect for families, surfers, walkers, cyclists and beach lovers!
Free parking on premises
Not suitable for pets
No parties or events
Check-in is anytime after 2PM
Check out by 10AM
The Pump House has great potential to be a lovely place to stay, even though it is out of the way. We were very disappointed regarding the level of cleanliness of the accommodation... We had to clean the wet room floor (a mop would have been helpful) as there were brown stains …
Response from Carla:
Hi Olivia, We're really sorry your stay at the cottage was not up to your expectations, and thank you for notifying us of the problems you experienced. We have spoken to the cleaner responsible (who is usually very professional and thorough) and will ensure that the cottage is absolutely spick and span in future. We do provide sheets for the sofa bed when required and we apologize that one wasn't available on this occasion. The travel cot unfortunately doesn't come with a fitted sheet. We do also routinely provide salt and pepper, and will ensure this is replaced as it appears to have gone missing. As for the DVDs, yes that's annoying! We were not aware that some have been taken accidentally by previous guests, but will make sure they are replaced for future stays. Once again thank you very much indeed for your thorough feedback – we depend on it to make the cottage better! I hope you had a nice break despite the problems, All the best, Carla
Age: 29 Home: London, UK Occupation: Manager, travel industry
Response rate: 100%
Response time: within a few hours
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