This apartment is AMAZING, do not look anywhere else! it was modern, clean, spacious and tastefully decorated. Located a few seconds walk away from S'Arenal Beach front it's ideally located for the beach, bars, restaurants and shopping. This is not an apartment block as we thought but just 2 apartments above a bar/restaurant (which closes early) in a tennis/sports complex so the balcony, pool and sun decks were empty most days as most people go there just for tennis during the day.
The apartment is 2 bedroom, a double and a twin, the bathroom is modern, the kitchen well kitted out and very good air-con in all rooms. Loads of towels, spare bedding and absolutely spotless throughout.
We didn't meet Estelle when we stayed there, we picked up the keys and dropped them off at locations she had set up. She was very helpful though when we couldn't locate the wifi (which wasn't available to us throughout our stay but wasn't a problem) and was prompt in her texting.
My girlfriend and I loved the apartment and if we go back to S'Arenal ever again we would re-book this place in a heartbeat.
S'Arenal was nice, has a massive beach front which spans many miles of sandy beach. Be warned though this is a bit like a German Magaluf so be prepared for a little drunkenness late at night, especially around Octoberfest (September). Though saying that all the mad clubs are the other end, away from this apartment which is at the quiet end with some very nice restaurants (Varadero Beach...amazing) nearby.
If you book this place you won't be disappointed!