A typical apartment right in the centre of one of the most typical neighborhoods of old Lisbon - Graça. Just next to the famous 28 tram stop, the Castle and two of the best viewpoints of Lisbon (Santa Catarina and Nossa Senhora do Monte).
1 double bed
1 sofa bed
Check-in is anytime after 3PM
Check out by 12PM (noon)
This was an average stay, quite unorganised, and not as nice as I expected from the photographs and description. The apartment was in fairly good location, but on a very steep hill, so I wouldn't recommend for anyone with poor mobility. Although the apartment was generally clean…
Response from Ingemar:
Hello Lesley, Thank you very much for your feedback, it is really important for us and help us improve every day. It is a pity that you didn't mention these aspects while you were at the apartment and waited for the review to detail them. Regarding the cockroach and being in a historical area with typical buildings that is something that we fight fiercely. It happened once in 2 years, we have a very effective system and that is why it may have appeared dead. Also we had a long stay from February, till the end of June just before your arrival and not a single complain. I am really sorry that happened and again you could have told us before so that we could have made it up to you. The internet and tv technical problem it is not our fault as you can imagine but I am glad it was immediately solved. About the fan we are sorry and will definitely take care of it. The kettle was delivered the day after you complained since you complained on the second one in the afternoon. Those things can happen too and are beyond our power. About the toilet paper we provide first day amenities and then all the guests buy what they need for their stay, depending on the number of days that they are staying, it is how most of the airbnb and apartments work. The towels were not put at the bed on your arrival but were there to be delivered and the late check in is not on a small print, it is on the house rules that you always have to read and accept before booking as I said on the messages when you complained about it. You should always read them so that you can make a more informed decision before staying with any other airbnb host. As you could see, this is a very rare review fortunately since the huge majority of the guests really like the apartment, the people and the stay. The photographs and the descriptions are totally accurate as you can see on the stars we have in the add and other reviews. Fortunately all the guests are different and most of them are really happy with our work. I wish you all the best!
Great flat and amazing location. We walked everywhere in no time. And it's only 10min taxi drive from the airport. We got a recommendation for the best restaurant in town where you overlook the Bridge and the city! We had a great stay and if we come back to Lisbon again, will def…
Response rate: 100%
Response time: within an hour
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