Response from Jess:
I am troubled by this review. When you arrived, you made it clear you had not read the house rules (as you repeat above), and you nonetheless expected to use the kitchen. I expressed that, as in the rules, kitchen and living room are not for guest use -- and that sometimes, as during your stay, we're not always able to keep up on dishes as we'd like. I also explained that the fridge has a cycle problem and thaws and freezes uncontrollably, causing bad smells. Because you insisted on using the fridge, I spent an entire day cleaning it for you to make space and mitigate odors; and also made clear to you, if you used the kitchen, that you would have to be OK with it being cleaned as our schedules allowed, since it's not a primary guest space.
So it's upsetting to me that you've left such a review, about a space that's not for guest use. We suggest that you definitely review house rules before your future stay, and understand that you are staying in folks' homes, not a hotel -- so spaces that hosts reserve for themselves may be maintained as works for them on particular weeks.
For the record, I did do the offending dishes towards the end of Lisanne's stay; and had already explained that travel and my schedule that week would mean I'd have to let things pile up in the sink somewhat.
Bathroom had also just been deep-cleaned; as it is before each stay. As this is my house, guests should be aware that I do keep my personal bathroom products and occasionally, pajamas, in a crate in the bathroom. I'm not sure if this is what you're referring to, Lisanne; but, again, as I live on-site here, I do have my things in the bathroom.
I tried to give you the benefit of the doubt when you frequently requested access and services outside the scope of the listing -- from laundry service to providing bowls and spoons to cleaning out the fridge to make space for your food -- so it's pretty heartbreaking to me to see you turned the favor on its head in this way.
The kitchen will not be accessible to other guests in the future, as the rules make clear.
Also -- if you were bothered by any of this, the appropriate time to tell me would have been during your stay. For issues impacting the listing, I would've been happy to accommodate; and, as for your use of the kitchen -- you were well aware that this was a special favor and it was outside of the rules, and knew that it would be messy that week. Not sure what else to say. You can't ask for extra and then fuss about it :(
Thanks again for coming to stay -- despite the disappointing review and the fact that you hadn't read the rules and expected extra services and access, I genuinely enjoyed hosting you. I hope, in the future, you will give your hosts the benefit of the doubt and communicate any concerns. And arrive having read the house rules ;)