Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Villa Leli Empat Description This beautiful Bali private villa is set amongst the true village atmosphere of the laid back beach area of traditional Sanur. Situated at the end of a quiet lane, you will experience the ambience of the real Bali .
Free parking on premises
Check-in is anytime after 2PM
Check out by 11AM
Communication with the host was very bad. Colin was answering one time per day, sometimes per 2 days. House phone is not correct and nobody never answered and mobile number of house staff I have received from Colin only after 5 days. In the opposite of the house gate are living m…
Response from Collin:
It is unfortunate you did not read the information sheets sent to you prior to your arrival or the villa book which had all contact details. As owners, we do not live in Bali but check and reply to emails daily. For day to day villa needs, it is always more efficient to ask staff when they service your villa daily. As you requested privacy & did not require staff attendance on most days, any complaints or requests can be attended to more quickly by calling the manager who lives only 5 minutes away and is always more than happy to assist you. Roosters are a standard part of the sounds of all parts of Bali but you normally only hear them in the morning, sorry out of our control. As you requested at the end of your booking to extend your stay for another week & had not made any complaints, we assumed you were happy with your stay so we are confused and disappointed with your review. As we have kept our prices to the lowest 4 bedroom /pool villa in a very handy location on the beach side of Sanur, we believe we offer great value for a lovely villa with staff which your review did not reflect....your review is also below our expectations.
Have fun live long
Response rate: 100%
Response time: within a few hours
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