Hi Carol, after hosting so many people and working so hard to keep good reviews, we were very surprised to read your words.
1) Concerning your arrival, the check in was supposed to be around 6pm. We were still waiting for you at 8 wondering if you'd come. We sent you messages but got no answers from you. Moreover, we took the time to draw you a plan even if you were 2 hours late.
2)You arrived at the apartment and were SURPRISED that we would not stay at the apartment and that there was a cat. PLEASE read the description next time, so that other airbnb hosts will not have to deal with situations like this. I immediately saw that this was disturbing you. Again, PLEASE read the description, we don't like leaving our cat with people who are not confortable with him.
3) Hand towels were in the bathroom. Just so you know, the apartment was as clean as when we left it with all our past guests (around 10)
Sorry if we left one of our towel in the bathroom. We are very sorry if you had a bad time here, but we advise you to avoid Airbnb for next time because we are a community, trying to make people experiences greater as possible in the city they visit.
We're leaving you our precious home and beloved cat and we don't understand what you were expecting . I want to precise again that we have an amazing cat at our home, clean and quiet.
Finally, we were really sad to read your comment, but we will do our best to make people have the greatest time ever in Montreal, as we did until now.
Manon and Alex.