Hi Fiona and thank you for your review.
We feel always happy and rewarded when our guests show appreciation for our efforts in keeping our Hostel clean, welcoming and safe.
Very sorry to hear about the mattress issue, however we always invite our guest in communicate with us so that we can find a solution, where possible, for any issue. I spoke with all the staff and they told me that you have never expressed concerns for the mattress. If you did, we could have changed it for you. Also I am glad to inform that we are just upgrading all our mattress and furniture in preparation for the upcoming summer season.
Regarding the noise you have experienced from the street, that was an unfortunate event out from our control. Although our street is well known for being one of the quietest in the city center, that particular night the people in front had a party that unfortunately by the end of the night went a bit wild, we did called the police but by the time they stopped it was already late and the noise damage was done. That was the first time that something like that happened (and the last I assure you!).
Please give us another chance and be sure that next time you will find like many other guest that Fremantle Hostel is the best value for your money.
All the best.