Great communication from start to end. The bedrooms far exceeded expectation and appears the owner has made great efforts with decor and comfort. Some of the living\kitchen areas and amenities sadly do not match the impressive bedrooms. However the caravan was ideal for our short break, thank you. It was also nice to have outside seating for dining al fresco! For visitors it is worth noting that the owners passes to the entertainment complex are not supposed to be used by other guests. We didnt realise this and used the shop, restaurant, park, swimming pool, soft play, a childrens activity and the amusements without being challenged, but upon trying to go swimming for a second time we refused admission and told to pay £16 for the privilige, not only that, if we wanted to leave site and return after 8pm, we would also need to pay this. Upon asking to speak to management to complain about being charged to return to site, staff admitted that we could actually get a pass for this, for a £5 refundable deposit. This has NOTHING to do with Charlotte, however its important for other visitors to be aware of this charge and also not to be afraid to query information given by Hoseasons staff.