I am shocked by this completely unfounded review of my lovely cottage made by the husband who never lived here! Just his wife, who repeatedly told me all was "fine," and 2 very young children. In rebuttal:
1. NO guest has ever complained about cleanliness, let alone bugs! I have a great housekeeper who keeps it sparkling and an exterminator who keeps the premises bug-free.
2. There are no carpets, only Spanish tile.
3. I am sure the guests' problem with the listing description was due to their inadequate English, since I have never had a complaint about it.
4.The kitchen was renovated prior to the guests' arrival and is equipped with every appliance imaginable, including a Cuisinart, electric grill, stand mixer, blender, and stainless steel pans.
I love to cook and many of my guests do too. They love the outdoor gas grill.
5. Wifi: The guest wrote the wifi password down incorrectly, omitting the + sign at the end. I helped her get it going as soon as she told me.
I do not know what more I could have done to help these guests.
I felt sorry the wife had no car, and offered to lend her mine any time, which I have ever done for anyone.
I picked up groceries and diapers for her, brought a gift of a roast chicken and 2 bottles of wine, offered to babysit at no charge to give her a break, researched nearby parks and zoos, and gave the kids little toys.
I knocked myself out to help them. I am shocked and saddened that the husband, who never lived here, left this vicious "review," after all I did for his wife and family.