The apartment is in a full renovated building in the heart of Alfama, a typical Lisbon neighborhood, along with 3 more apartments, all with a modern and minimalist decoration, based upon scenes of contemporary Lisbon.
Check-in is anytime after 4PM and check out by 12PM (noon)
Our stay at this place unfortunately was not very pleasant due to safety reasons. The flat is clean and nice but someone broke into the flat. We locked the windows, luggage and door before we left in the morning. We came back to find our things got stolen and damaged. We suspect…
Response from Bárbara/Luísa:
Sure it wasn't, for us too, a pleasant stay. The guests allege they were robbed, claim that someone entered the apartment with a key, that no one broke in (didn't force the window or the door). Even affirm that someone had access to the key box combination, wich is unlikely because it's changed regulary. The fact is we have witnesses (front building neighbors) that saw the window opened the entire afternoon. Given we can not controle people's acts, the guests chose not to be careful. For having left the window opened they put at risk the safety of the other apartments too. They blamed us for the lack of security when themselves did not behave responsibly or cautiously. The guests left the day after and we refunded them for the previous night and the next (last one). Bárbara called the police office at night to try to help and again when the guests were already in the police station. It's really unfair to say that we didn't tried our best to help. The lock was replaced as soon as the guests left and the codes changed. It was indeed an unfortunate but isolated episode.
We love our city and are pleased to share it with you. Our flats are well equipped and have all the amenities to make you feel at home. Alfama and Bairro Alto are a traditional and friendly areas of Lisbon and are located within walking distance from some of Lisbon's famous…
Languages: English, Português
Response rate: 100%
Response time: within an hour
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