We responded to Michael's brief note on our Guest whiteboard with an email via Airbnb on November 19, immediately after their departure. We took on board his Wi-Fi comments and explained his confusion with our B&B accommodation. I reminded him that his original booking came in for our Queen size bed room "..and 5 guests into a Queen bed wont go." and despite several times referring him to our Suite's descriptions in "our Airbnb listing under ACCOMMODATION:" which among other things refers to the "..downstairs wing of our home,.." during his enquiry and booking process, he still refers to an "entire home". We further advised him "We can only presume that you studied our Airbnb listing both before your original enquiry and subsequent to my advice above.." As per my email per below:-
Thank you for your feedback.
Jessie and I are sorry that you were unhappy with our accommodation.
We will look into the issue with the free Wi-Fi that we provided to you.
We previously had someone complain about slow Wi-Fi but he was in a party of six in the Entire Suite and the others all said that he had an old device and non of them had a problem.
Could please you tell us which room/area you experienced the problem, perhaps we need a booster or something?
With respect to your comment "we thought that we had an on sweet and the whole house" we are somewhat surprised because we clearly identified the accommodation was in 3 bedrooms within our Entire Suite, which is in the downstairs wing of our home and referred you to our Airbnb listing under ACCOMMODATION:, as per our reply to your enquiry on 7 Nov. :-
Thank you for your enquiry via Airbnb.
Yes, we do have availability for your party from Nov 15 - 19, 2014 being 4 nights for 5 guests. However, your enquiry came in via our Queen size bed room listing and costed accordingly by the Airbnb system and 5 guests into a Queen bed wont go.
Not knowing the make up of your party, I would suggest that your party of 5 guests would require all 3 bedrooms within our pool side Suite, as per our listing under ACCOMMODATION:, giving you the private, exclusive use of the Entire Suite."
We can only presume that you studied our Airbnb listing both before your original enquiry and subsequent to my advice above and when you advised me that you were going to " ... speak to my wife tonight... " .
Jessie and I were pleased to have you and your family stay with us, particularly your two delightful daughters who turned into water babies, clearly enjoying the pool. Also your wife who was very pleasant and said everything was alright every time Jessie went to top up the supplies for your Free Continental Breakfast.