Homes Onboarding Guide

Hello ______,

I am _________ a freelance photographer in Airbnb’s Pro Photography Program assigned to photograph your listing. I'd love to confirm a date that works for you. If none of these work, feel free to suggest a few alternative options:

Option 1:
Option 2:
Option 3:

Please note that I will need approximately ___ hours to complete the photoshoot.

Thanks,
_____________

*If you have any questions, please reach out to the Airbnb photo team at photography@airbnb.com.

Hello ______,

Thanks for sharing those dates! Option X [insert date/time] works best for me.

How you can prepare
Please read the photoshoot prep guide ahead of our session.

Photoshoot access
If there are any shared amenities such as a swimming pool or gym that will require photography, please ensure we have any necessary approvals and can get access on the date of our shoot. Lastly, please let me know if there are any gate codes or other information I will need to enter the property. If for some reason you would prefer to cancel your shoot, please contact photography@airbnb.com, at least 72 hours before your scheduled date, to let them know.

Thanks,
_____________

*If you have any questions regarding this email, or need to cancel the photoshoot, please reach out to the Airbnb photo team at photography@airbnb.com.

Hello _______

I’m just following up on the email I sent you last week. I still have not heard back from you regarding your availability. Please kindly respond with a few potential photoshoot dates. I currently have the following dates available:

Option 1:
Option 2:
Option 3:

If for some reason you would prefer to cancel your shoot, please be sure to contact
photography@airbnb.com at least 72 hours before your scheduled date, to let them know.

Thanks,
_______________

Hello ______,

I’m reaching out to remind you of our photoshoot for listing ___________ in 2 days. I will be arriving at _____. Please be sure your listing is prepared according to Airbnb’s Host prep guide.

As a reminder, the Airbnb guidelines require all lights to be turned off. I may, however, need to turn on lights in rooms where natural lighting is inadequate. 

On average, the new, retouched images will be live on your Airbnb listing page within 7 to 10 business days.

Thanks,
___________

*If you have any questions regarding the validity of this email, please reach out to the Airbnb photo team at photography@airbnb.com and they will confirm that I am a part of the Airbnb Pro Photography Program.

We will coordinate the photoshoot together on a date that works for the both of us. Please remember to block your calendar if you’d like to schedule a photoshoot in the afternoon that may affect a guest’s arrival.

We understand these things happen but please let me know as soon as possible so that I can adjust my schedule. I’d be happy to reschedule this photoshoot on a future date.

Unfortunately, this is not something I can assist with. I can provide some light suggestions, but the home needs to be ready for the photoshoot upon my arrival.

This depends on the size of the property, but on average the duration of a photoshoot is between 1 to 3 hours.

Airbnb has developed their style of photography based on over a decade of operating this photography service. The style prioritizes natural light, a mix of compositions, and lenses that accurately showcase the size of your home.

I am unable to share the images directly with you, and you’re welcome to contact Airbnb’s support team via the Host Portal link.

This is determined based on the number of bedrooms of your Airbnb listing. Studios can expect 15 retouched images and the number increases from there.

The Airbnb team will notify you once the retouched images have been uploaded to your page. Once they are uploaded, you have the ability to rearrange or delete the images you’d like.

On average, the new, retouched images will be live on your Airbnb listing page within one week of the photoshoot.

I’d be happy to accommodate your requests as best I can. For example, I may ask to take photographs with the lights both on and off.

The easiest way to contact Airbnb’s photo team is via your unique Host Portal link. This link can be found in every email you receive from them.

The cost for your photoshoot is detailed in the top right corner of your unique Host Portal link. You can find this a link to the Host Portal in any email you have received from Airbnb’s photo team.

After the images are live, Airbnb will add an adjustment to your account that will be deducted from a future reservation’s payout.

After I upload the images, Airbnb manages all of the editing and retouching. If you have any feedback, you can contact their team via your unique Host Portal link which can be found in every email you’ve received from their team. If you write a detailed description of what you’re missing, the team can do their best to find it for you.

After I upload the images, Airbnb manages all of the editing and retouching. If you have any feedback, you can contact their team via your unique Host Portal link which can be found in every email you’ve received from their team.