Managing your notifications

You can choose what type of notifications you receive – and how you get them – in your Notifications. Options include: phone calls, texts, push notifications to your Airbnb app or emails.

If the user’s push notification is enabled and working, the notifications associated with reservation acceptance and message will skip SMS.

Types of notifications

• Messages: Communication from Hosts or guests
• Reminders and suggestions: Reservation reminders, helpful tips to improve your trip and other messages related to your activities on Airbnb
• Promotions and tips: Coupons, promotions, surveys, product updates and inspiration from Airbnb and its partners
• Policy and community: Updates on home-sharing laws and advocacy efforts in your community
• Account support: Messages about your account, trips, legal updates, security and privacy info, and customer support requests

Turning off notifications

You can turn off most alerts in Notifications. You can also:

• Text (SMS): Reply STOP. To start receiving them again, reply START
  
• Emails: Click Unsubscribe in Promotions and tips or Policy and community email
  
• Push: Go to your mobile or tablet settings and turn off push notifications for the Airbnb app
  
• Phone: Ask the caller to remove you from the Airbnb call list

Important notifications that can’t be turned off

• Reservations
  
• Account activity
  
• Legal updates
  
• Security and privacy notices
  
• Customer service requests
  

In some circumstances, such as if we can’t reach you by email, we may need to contact you by phone or in some other way.