Find your refund amount
In most cases, your refund amount depends on your reservation’s cancellation policy and when you cancel.
You can also learn about the cancellation policy for your reservation by going to Trips and selecting your trip, or by reviewing your reservation confirmation email.
Pay over time with Klarna
For residents of the USA and Canada we are introducing two new ‘pay over time’ payment plans from Klarna. Klarna accepts all major debit and credit cards–like Visa, Discover, Maestro and Mastercard. Prepaid cards are not accepted.
Learn more about Pay over time with Klarna.
- Part payment: If you’ve only paid for part of your stay up front, your refund amount may be less than you expect, and will never exceed what you paid
- Refund timing: It is most likely that your refund won’t arrive right away, even though we send it as soon as you cancel
- Cancellation cutoff times: Cutoff times are in the trip’s local time
- Coupons: Coupons are non-refundable
- Service fees: Service fees for stays are non-refundable if you cancel after your reservation’s free refund period ends
You may be entitled to a full refund or one larger than the standard refund of your Host’s cancellation policy if:
If your plans changed due to COVID-19, check if the Extenuating Circumstances Policy applies to your reservation.
Refunds for canceled stays due to COVID-19 require proof of illness or exposure within 14 days of check-in. Ex:
- Positive COVID-19 test
- Doctor’s note
- Notice from local government saying you've been exposed
- Screenshot of notification from a contact tracing app
- Positive test result from a member of your household
- GuestThe amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.
- GuestFind out more about your refund for a cancelled trip or experience.
- GuestYou can go to your trips to cancel or make changes to your reservation.