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    Waiting times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    Can I leave a review for my host if they cancelled my reservation?

    If the host cancels a stay before the day of check-in, you won’t have the option to leave a review. Instead, an automatic review will be added to their listing’s profile to indicate that they cancelled the reservation. These reviews are one of the penalties for host cancellations and can’t be removed.

    If the host cancels a stay on or after the day of check-in (12.00am in the listing’s timezone), you will have the option to leave a review. If you choose to leave a review, be sure to follow our Review Policy and only rate and comment on relevant experiences which you can speak about personally. For example, you may have valuable feedback about poor communication, an issue at check-in, or difficulty getting to a listing. However, if you didn’t complete check-in, you may not have relevant feedback about the location, amenities, or value.

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