Messaging with guests
Messaging with guests
- How-to
Managing guest messages
Your Host inbox makes it easy for you to connect with guests before, during, and after a trip. - How-to
Create scheduled messages and send them to guests automatically
Hosts can save time by scheduling messages to automatically send based on triggers, like a new reservation, check-in, or checkout. - How-to
Create and send quick replies to guests
Hosts can create quick reply templates personalised with shortcodes that dynamically fill in guest, reservation, and listing details. - How-to
Contacting guests via email
There are a number of ways for Hosts to communicate easily with guests. - How-to
What happens when I receive a card or contribution from a guest?
Cards make it easy for guests to show a host their appreciation. If a guest sends a financial contribution, you’ll receive 100% of this paym… - How-to
Why we review messages on Airbnb
We remove text from messages when our system detects words or numbers that might include contact info. - How-to
Messaging with suspended or deactivated users
You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or… - How-to