How cancellations work for stays

On Airbnb, hosts can choose which cancellation policies to offer to guests, and guests can review them before booking.

Flexible

  • Free cancellation until 14 days before check-in (time shown in the confirmation email). If booked less than 14 days before check-in, free cancellation for 48 hours after booking, up to 24 hours before check-in.
  • After that, guests can cancel up to 24 hours before check-in and get a refund of the nightly rate and the cleaning fee, but not the service fee
1 day prior
Thu 28 May
3:00 PM
Example

For a full refund of the nightly rate, the guest must cancel at least full 24 hours before the listing's local check-in time (shown in the confirmation email). The service fee will not be refunded unless the guest cancels within the free cancellation period for their reservation.

Check-in
Fri 29 May
3:00 PM

If the guest cancels less than 24 hours before check-in, the first night is non-refundable.

Check out
Mon 1 Jun
11:00 AM

If the guest arrives and decides to leave early, the nightly rate for the nights not spent 24 hours after cancellation are fully refunded.



Note: Guests won’t get a refund of the Airbnb service fee if they’ve received 3 service fee refunds in the last 12 months or if the cancelled reservation overlaps with an existing reservation.


Frequently asked questions

Do guests get a refund of the cleaning fee?

The cleaning fee is refunded if the guest cancels before check-in.

Can guests get a refund if the listing isn’t what was expected?

We’ll help guests find a new place to stay or issue a refund if the listing is inaccessible, unclean or unsafe, or if there’s an animal present that the host didn’t mention in the listing description. Learn more

Can guests get a full refund if the host can’t or won’t fix an issue?

Guests should contact us within 24 hours of finding the issue. In qualifying cases, we will cancel a reservation and issue a refund.

What if a guest needs to cancel because of an emergency?

We may be able to issue a refund if a guest has to cancel because of an emergency. Learn more

How long does it take to get a refund?

We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.