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How-to

Verifying your identity

Our aim is for guests and Hosts on Airbnb to be able to trust each other.

Although no identification process is foolproof and we cannot guarantee someone’s identity, we take steps to help everyone to feel confident that guests and Hosts on Airbnb are genuine. This is why we have procedures in place to attempt to verify the identity of our users.

We require listing Hosts, new Co-Hosts and booking guests to be verified. When you book a stay or when you become a Host, we may need to verify your personal information, such as your legal name, address, phone number and other contact details. 

We may ask for a photo of your government ID and a selfie where we are not able to confirm your identity using the personal information you have provided. In certain countries, verification methods using the personal information you have provided may not be available and/or effective. In other instances, we may detect anomalies on the platform. In these instances, we will also ask for a photo of your government ID and/or selfie. Additionally, certain Experiences may require you to verify your identity.

Check out our Privacy Policy and learn more about trust and safety at Airbnb.

NOTE

Someone being “Identity verified” or having an identity verification badge only means that they have provided information which has been validated. This process has safeguards but is not a guarantee that someone is who they claim to be.

Why we verify identity

Verifying the identity of guests and Hosts helps us to:

  • Minimise fraudulent behaviour
  • Do background checks where permitted under applicable laws
  • Comply with applicable laws, which include payment and tax laws
  • Respond to and investigate safety and security issues such as assault or robbery

How the process works

As part of the identity verification process, we may ask you to provide us with:

  • Legal name, address and/or other personal information: In some cases, these are sufficient for us to verify your identity. Please note that in certain countries, verification methods using the personal information you have provided us may not be available and/or effective therefore in these instances, we will ask for a photo of your government ID and/or selfie.
  • Photo of your government ID: This could be a driving licence, passport or identity card. Learn more about types of government ID that we accept and any permitted redactions to the government ID image.
  • Selfie: We may need to ask you for a photograph along with your government ID. If you can’t provide a selfie that matches your government ID, you can contact us for an alternative verification method.

Note: If you’re hosting as a business, you may be asked to verify additional information for your account and any associated accounts with your business. Learn more.

If you receive income from renting accommodation, providing experiences, or acting as a Co-Host where you are a resident of an EU member state, or the income is received from a property listing in the EU, you will be asked to verify additional information for your account. Learn more.

How long does it take to verify your identity

Once you've submitted your information, it may take some time for your identity to be confirmed. It’s important to ensure that the information you provide is valid, accurate and up to date – otherwise it may take longer to process.

Verifying your identity in your account settings

You can verify your identity in your account settings by submitting a photo of your government ID. You can do this when setting up an account – or when updating your account details.

Having trouble?

  • Check your messages: You may have been sent additional information via text, email or phone. Do you think you may have missed an email? Learn why.
  • Grant camera permission: The Airbnb app or your browser may need permission to access your camera. Still not working? Try refreshing the app or page.
  • Use high-quality photos: Take photos in a well-lit room, checking that your face is clear and not obscured, and fit information within the provided white lines. Using “auto” mode will allow the app to automatically take high-quality photos, although you can always switch back to take photos manually. Religious head coverings are welcome, but please make sure that we can see your eyes, nose and mouth.
  • Submit photos of an original (not photocopied) undamaged and current ID: We can’t accept a photocopy, PDF or other digital copy of the government ID. Please make sure that the profile picture is clear and is not smudged. If the ID has 2 sides, such as a driving licence, submit photos of the front and back. Learn more about how to submit your government ID, including country-specific guidance, where relevant for your location.
  • Take a direct picture of the government ID: A photo of the government ID displayed on another mobile phone or computer is not acceptable.

When we verify your identity

You’ll need to verify your identity as a guest when you book a listing for a stay, and where a Host requires when you book an Experience. As a Host, you’ll need to verify your identity when creating a listing or Experience for the first time, or if you’ve been invited to be a new Co-Host of a listing. 

Hosts might be asked to go through identity verification periodically for legal compliance reasons. Hosts who don’t complete ID verification when prompted may not be able to receive new bookings until they have done so.

Bookings

If you’re a guest booking a place to stay, you’ll need to complete identity verification. If you’re a guest booking an Experience, you may need to complete identity verification if your Host requires it. 

If we’re unable to verify your identity using the details you provide when making the booking, we’ll ask you to verify your identity in another way – such as providing your legal name, address or other contact details. We may also ask for a photo of your government ID and a selfie where we are not able to successfully confirm your identity using these details. 

In certain countries, verification methods using the personal information you have provided may not be available and/or effective. In these instances, we will ask for a photo of your government ID.

It’s important to ensure that the information you provide is valid, accurate and up to date, otherwise it may take longer to process. The faster you can provide this information, the faster we can confirm your booking and help get you on your way.

NOTE

If you’re trying to make a booking, it’s very important that you provide us with the necessary information no later than the deadline we specify to you.

If we’re unable to verify your identity before the specified deadline, your reservation can’t be confirmed.

Listings

If you’re a new Host creating a listing or experience for the first time, you’ll need to complete identity verification using information you provide during account setup. 

If verification methods using the personal information you have provided are not available and/or effective in your country of residence or we cannot successfully confirm your identity using this method, we will ask for a photo of your government ID. Your listing won’t be published until this step is completed.

If you’ve been invited to be a Co-Host of a listing, you’ll need to complete identity verification before you can accept the invitation.

If you’re an existing Host, a Co-Host who is listed as Primary Host or a Host of Experiences, you’ll need to complete identity verification as soon as possible. Failure to do so may result in consequences such as a calendar blocking.

If you’re an existing Host, a Co-Host who is listed as Primary Host or a Host of Experiences, you’ll need to complete identity verification as soon as possible. Failure to do so may result in consequences such as a calendar blocking.

When your calendar is blocked because you haven’t completed identity verification, you won’t be able to receive new reservations until you take this step.

To verify your identity as a Host, go to our identity verification page. Here you can:

  • Upload an existing photo of your ID
  • Take a photo of your ID with your webcam

Verified badge

Accounts that have completed the ID verification process can be identified by the “ID verified” badge. Once you’ve got the identity verified badge, it applies as a guest and as a Host.

After you’ve been identity verified, if you change your personal information, such as your name, or if you remove your government ID from your profile, you may lose your “identity verified” badge and you may need to verify again in order to book or to accept listings.

Note: Some business Hosts may create multiple accounts to manage all of their listings. In these cases, the connected Host accounts may not always display an “identity verified” badge even though the business operating the account has been verified. Learn more about business verification.

Where we display your identity verification status

Your identity verification status may be indicated on your listing with the label “identity verified” or across Airbnb as a red badge with a tick next to your profile photo. Your identity verification status is also shown in your Profile in the section titled [Your name]’s confirmed information.

What we share

Your identification information is handled according to our Privacy Policy and isn’t shared with your Host or guests.

We may share your identification information with authorised third-party service providers to help support the identity verification process – including such things as verifying your identity, authenticating your identification documents and performing background checks (where permitted under applicable law).

How we manage your data

Only authorised Airbnb personnel and authorised third-party service providers may access the information you submit. All information is stored and transmitted in a secure manner including by using secure encryption.

We process information for the purposes for which it was collected as set out in our Privacy Policy, including as follows:

  • Personal information you have provided us with, such as legal name, address and date of birth:
    • Supporting our identity verification process as detailed above
    • Responding to and investigating safety and security issues to protect our users on the Airbnb platform and the wider community
    • Upholding Airbnb’s community guidelines
    • Complying with applicable laws, which includes payments and tax laws
    • Detecting fraudulent behaviour
    • Doing background checks where permitted under applicable laws
  • Your government ID:
    • Supporting our identity verification process as detailed above
    • Responding to and investigating safety and security issues involving users of the platform and the wider community
    • Responding to and assisting law enforcement investigations
    • Complying with applicable laws, which includes payments and tax laws

We delete government IDs after a prescribed retention period correlating with the purposes above has elapsed, subject to any retention required for legal compliance purposes. After your ID has been deleted, we continue to retain information from your ID for the management of your account, legal compliance and general security purposes.

What a Host may ask you for

The Host may ask for ID after booking if the requirement is in the Host’s house rules at the time of booking, or where required to comply with applicable laws or contractual obligations applying to the Host.

Some regions have laws that require guests to be registered with local authorities. This can be done directly with the local authorities or at the accommodation on behalf of the authorities. Where this applies, the registration request may come from the Host of a bed and breakfast, hostel or hotel room, apartment listings or other accommodation listed on Airbnb.

Did this article help?

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