Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.

Star ratings

In addition to written reviews, star ratings are a quick way for guests to give you feedback.

Star rating categories

Guests will rate their stays in the following categories – so bear these in mind when preparing for your next guest:

  • Overall experience: How was it?
  • Cleanliness: Did the place meet our standards?
  • Accuracy: Was it accurately represented with up-to-date photos and info?
  • Check-in: Was it easy?
  • Communication: Did the Host respond to messages promptly?
  • Location: Was the guest made aware of safety, transport, points of interest and special considerations like noise or other situations that might affect their stay?
  • Value: Was it worth the price?
  • Amenities: Was everything promised in the listing available and in good, working condition?

Note that Overall experience is a specific category where guests add a rating, not an average of the other categories.

  1. Click Today and click Menu
  2. Click Insights
  3. Either click Reviews, or if you have professional hosting tools, go to Performance and click Quality

Learn how to improve your ratings

For more ways to amp up your place:

Find out how we strive to make reviews and ratings more fair and accurate.

How reviews are ranked

Reviews are ranked by chronological order and by relevance, which may take into consideration factors such as the reader’s language and country of residence. Find more about how reviews are ordered or sorted.

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