In addition to written reviews, star ratings are a quick way for guests to give you feedback. Guests can rate a stay or Experience in categories from 1 to 5 stars.
Guests will rate their stays in the following categories – so bear these in mind when preparing for your next guest:
Note that Overall experience is a specific category where guests add a rating, not an average of the other categories.
If a guest selects a positive rating (4 or 5), they will have the option to select what stood out to them. For example, if the guest selects 5 stars for Check-in, they will have the option to select things they liked, such as “Easy to find” or “Personal welcome”.
If a guest selects 3 stars or less for a category, they’ll be presented with a different set of options to note what happened. Using Check-in as an example, they would have options such as “Hard to locate” or “Unclear instructions”. If choosing 3 stars or less, a guest must select from these options to move forward.
Want to improve your rating? Learn how to create stays that get great reviews or get tips from interior designers and Superhosts.
Once at least 3 guests rate your listing, the average of their primary scores is shown near the title in search results and on the listing itself. Average overall scores by category can be found alongside the reviews. Preview your listing to check things out.
Reviews are ranked by chronological order and by relevance, which may take into consideration factors such as the reader’s language and country of residence. Find more about how reviews are ordered or sorted and how we strive to make reviews and ratings more fair and accurate.