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How-to
Guest

Paying outside Airbnb

With few exceptions, the full cost of your reservation is collected by Airbnb. If you've paid for any part of your reservation outside Airbnb, it may be fraudulent.

If you suspect fraud, let us know immediately.

Fees that a Host can collect directly

On occasion, a Host may collect certain authorised fees and taxes directly from guests using a payment method outside Airbnb.

These fees must be detailed in the listing description and included in the price breakdown prior to booking, and they are usually charged before the stay, at check-in, or within 48 hours of checkout.

Additional fees:

  • Security deposit: This may be charged to cover extra cleaning or repairs for damage incurred during the stay. Learn more about security deposit requests.
  • Resort fees: These may cover amenities like wifi or valet parking.
  • Incidentals: This might include airport shuttle or parking fees.
  • Local occupancy tax: In some areas, Hosts are legally required to collect this in person. Find out more about how taxes work for guests.

When to report

Caught off guard by an unfamiliar off-site payment request? Report it to us immediately.

Red flags include bank transfer requests and PDF or paper invoices. Stay mindful of terms like Western Union, MoneyGram, cashier's cheque, money order, or Liberty Reserve.

To report a message

  1. Go to your Inbox and click the conversation with the suspicious message
  2. Click the Flag icon in the message
  3. Choose the reason you’re reporting the person and answer the questions that follow

To report an email

If you receive an email from anyone asking for payment off-site, contact us immediately. This includes senders with an airbnb.com email address.

Types of scams

Help protect yourself from these common scams by booking through the Airbnb platform, keeping your email address private, and examining emails that claim to be from Airbnb.

  • Advance fee scam: Someone offers to pay you or give you something if you pay through a service outside Airbnb.
  • Phishing scam: Someone sends an email or link posing as Airbnb or another trusted site. These messages are designed to trick you into providing confidential information and may contain malicious software (malware) designed to access passwords and contacts.
  • Travel scam: Someone offers a great deal if you pay by bank transfer, then fails to deliver.
  • Overpayment scam: A guest offers to pay more than the listed price, then asks the Host for cash to cover the difference.
  • Third-party booking scam: Someone offers to reserve and pay for an Airbnb listing through their third-party website or service, often claiming to have an Airbnb coupon or discount. These reservations are typically paid for using stolen credit cards.

    Note: Any reservations that are made outside Airbnb violate our Terms of Service. If we identify that a reservation has been made through a third-party service, we may cancel the reservation and deactivate the accounts of the person who has made the reservation and the guest.

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