If a guest makes you uncomfortable
Remember: In an emergency situation, or if your personal safety is threatened, contact the local police or emergency services immediately.
You set the rules for your place – it’s as simple as that. If you have a guest who has broken a house rule or done something to make you feel unsafe, you don’t have to take their reservation.
Before you accept a trip request
Check out these safety tips to help you get to know potential guests, set up your place for success and protect yourself.
Declining an individual trip request won’t negatively affect your listing’s placement. However, your search result placement may be affected if you frequently decline requests.
After you’ve confirmed a reservation
If you’ve already confirmed the reservation, you can cancel it.
Find out if your situation will allow you to cancel penalty-free, such as if you’ve learned your guest is planning an unauthorised party, or if they're bringing their pooches when your listing specifically said no pets.
Here’s everything you need to know about cancellation penalties.
Flagging inappropriate messages
If a message from a guest makes you uncomfortable, let us know by flagging it. Just open the message thread and click or tap the flag icon next to the message you want reviewed.
- HostIf your guest cancels or doesn't show up, we’ll uphold your cancellation policy and any payout will be released to you.
- HostIf you don’t hear back from guests and your request is important or urgent, you can send a message reminding them to accept or decline your …
- HostIf a Host has to cancel for a valid reason, we’ll work with them and help their guests find another place to stay, without the Host incurrin…