How to provide self check-in for smooth arrivals
Adding self check-in can save you and your guests time and make your listing more appealing. Guests can filter search results by booking options, so including self check-in helps your listing stand out.
Follow these three steps to start using self check-in.
Choose how guests get inside
Three popular self check-in options are keypads, smart locks and lockboxes.
- Keypads work with electronic door locks. Guests use a code instead of a key to open the door. Not having to keep track of a key means it never gets lost.
- Smart locks are electronic locks you can control remotely, usually through a Bluetooth or wifi connection. Where smart lock integration is available, you can connect compatible smart locks to your Airbnb account and automatically generate a unique code that’s only active during the guest’s stay.
- Lockboxes store keys securely outside a home. Guests enter a code to access the key. Choose a spot for your lockbox that’s easy to find and reach, and change the code between bookings. Some Hosts use lockboxes as a backup for keypads and smart locks.
Set up clear instructions
Help guests know how to get inside before they arrive.
- Add details to your check-in instructions. Explain exactly how to use your keypad, smart lock or lockbox. Include a picture of each step of the process.
- Schedule a welcome message. Save time by scheduling a message for guests a couple days before check-in. Include helpful tips, like printing or taking screenshots of the check-in instructions in case mobile phone service is patchy.
Create a secure process
As a Host, you’re responsible for creating a safe check-in process for guests. Make sure every guest has a unique access code. Some Hosts use the last four digits of a guest’s phone number to make it easier to remember.
Once you’ve set up self check-in and added instructions, go to your Arrival guide in the Listings tab to update your check-in method.
Information contained in this article may have changed since publication.
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