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    Everything you need to know about AirCover for Hosts

    Top-to-bottom protection. Always included, always free. Only on Airbnb.
    By Airbnb on 11 May 2022
    5 min video
    Updated 7 Jun 2022

    Highlights

    • AirCover for Hosts includes $1 million in Host damage protection and $1 million in Host liability insurance

    • Damage protection includes income loss protection as well as new protections for pet damage, deep cleaning, and more

    Our Hosts are the heart and soul of Airbnb. Listening to you is central to our work, and it is your feedback that led us to create AirCover for Hosts.

    You told us that you needed more protection, as well as a quick, straightforward reimbursement process. What if a guest smokes in your space and you need special cleaning? What if a guest’s dog makes a snack of your sofa? 

    With Aircover for Hosts, you can host with confidence. In addition to $1 million in liability protection, AirCover for Hosts expands the $1 million in damage protection we previously offered to Hosts, with additional coverage for pet damage, deep cleaning and more.

    $1 million damage protection

    If your place or belongings are ever damaged by a guest during an Airbnb stay, AirCover for Hosts offers you $1 million in damage protection. We’ve already covered you if a guest ruined your carpet with a glass of red wine – and with this expanded coverage, we’ve also got your back if a guest’s cat claws your curtains.

    The expanded coverage includes:

    • Pet-damage protection: no need to worry, damage caused by four-legged guests is covered
    • Deep-cleaning protection: we compensate you for unexpected cleaning costs, such as removing cigarette odour if a guest smokes in your home
    • Income loss protection: AirCover for Hosts reimburses lost income if you cancel confirmed Airbnb bookings due to guest damage
    • 14-day filing window: if guests cause damage, you have 14 days to request reimbursement after they check out – it doesn’t even matter if new guests have already checked in
    • Quick reimbursements: We reimburse you for guest damage quickly – typically within two weeks
    • Faster track for Superhosts: You now get priority routing and faster reimbursements

    If you need to request reimbursement, just start an AirCover for Hosts request at our Resolution Centre. Once you submit your request, we’ll notify your guest about what’s damaged or missing. Your guest then has 24 hours to pay the amount you’re requesting. If they decline to pay the full amount or don’t respond, you'll be able to involve Airbnb Support.

    Get more details about Host damage protection

    $1 million Host liability insurance

    Liability insurance applies to Hosts in the rare event a guest gets hurt or their belongings are damaged or stolen while they’re staying at your place. People who help you host, such as co-Hosts and cleaners, are also included, so you can feel confident hosting on Airbnb.

    Host liability insurance covers you if you’re found legally responsible for:

    • Bodily injury to a guest (or others)
    • Damage to or theft of property belonging to a guest (or others)
    • Damage caused by a guest (or others) to common areas, such as building foyers and nearby properties

    If you need to file a claim, just go to our liability insurance intake form. The info will be sent to our trusted third-party insurer, who will assign your claim to a representative. They’ll resolve your claim according to the terms of the insurance policy.

    If you’re a Host of an Experience, you’re covered under our Experiences liability insurance.

    Get more details about Host liability insurance

    AirCover for Hosts was inspired by your input. We are committed to acting on your feedback and we encourage you to keep sharing your thoughts with us.

    Host damage protection, Host liability insurance and Experiences liability insurance don’t cover Hosts who offer stays through Airbnb Travel, LLC, or Hosts with stays in mainland China and Japan, where the China Host Protection Plan, Japan Host Insurance and Japan Experience Protection Insurance apply. Host damage protection isn’t related to Host liability insurance.

    Keep in mind that all coverage limits are shown in USD and that there are other terms, conditions and exclusions.

    Information contained in this article may have changed since publication.

    Highlights

    • AirCover for Hosts includes $1 million in Host damage protection and $1 million in Host liability insurance

    • Damage protection includes income loss protection as well as new protections for pet damage, deep cleaning, and more

    Airbnb
    11 May 2022
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