13 articles, 1 video

Communication & check-in

Explore our tools and tips for guest communication, at check-in and beyond.
13 articles, 1 video
Content type filters
Communicate more efficiently with messaging upgrades
New quick replies, threaded replies and editing tools are coming soon.
2-min read
The Messages tab is your new inbox
Your hosting, travelling and support messages are now in one place.
3-min read
Connect a smart lock to Airbnb for smoother check-ins
Hosts with listings in the US and Canada can add compatible locks.
2-min read
How to provide self check-in for smooth arrivals
Add a smart lock, keypad or lockbox for easy access to your property.
2-min read
Using quick replies to save time
Create message templates to answer common guest questions.
2-min read
How to welcome your first Airbnb guests
Create a memorable stay for your guests – every time.
3-min read
Creating a smooth check-in experience
Provide step-by-step instructions and a warm welcome.
2-min read
Using scheduled messages to save time
Automate your guest communications from check-in to checkout.
2-min read
Create a guidebook to share your local tips
Help guests get to know your area with a custom digital travel guide.
1-min read
Setting helpful house rules
Help protect your home and create a better experience for guests.
2-min read
How to help prevent hosting challenges
Superhost Diana shares her tips for addressing challenging moments as a Host.
3 min video
Inclusive practices to help every guest feel welcome
Get guidance from seasoned Hosts – from updating your listing to reviewing guests.
5-min read
Practicing inclusive hospitality and combating bias
Experts outline useful strategies and offer guidance for Hosts.
11-min read
Write a house manual to share info about your space
Save time and provide important details with pre-written instructions.
4-min read